Consumer Guarantees

Under the ACL, products must be of acceptable quality, fit for purpose, and match their description. If a product you purchase from us has a major failure, you are entitled to choose a refund or replacement. If the failure is minor, we may offer a repair or replacement within a reasonable time.

A major failure includes where the product:

• Is unsafe;

• Is significantly different from the description or sample shown;

• Cannot be used for its normal purpose and cannot be easily fixed within a reasonable time.

Change of Mind

We do not offer change of mind refunds or returns. 

Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within [7 days] of receiving your order. We may request photographs or further information to assess the issue. If confirmed, we will arrange a replacement, repair, or refund in line with the ACL.

Return Process

To request a return, please contact us using the details provided on this website with your order number and details of the issue. If a return is approved, you will be provided with instructions.

Unless the item is faulty or incorrectly supplied, return postage costs are the responsibility of the customer.

Refunds

Approved refunds will be processed to the original payment method within a reasonable timeframe.